At fi88, your privacy matters to us. This document transparently explains how we collect, use, store and protect your personal information. Your trust is the foundation of everything we do, and we are committed to keeping your data safe in our care.
Six key pillars in protecting the personal data of every fi88 member
All your personal data is encrypted using 256-bit SSL technology during transmission and storage. No unauthorised third party can access your information.
Fi88 only collects information that is strictly necessary to provide its services. We do not collect irrelevant or excessive data from our members.
You have the right to access, correct, delete or object to the processing of your personal data at any time via your fi88 account dashboard.
Fi88 has never and will never sell your personal information to any third party for marketing or commercial purposes without your explicit consent.
The fi88 privacy policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) and internationally recognised data protection standards.
In the event of any security incident involving your data, fi88 is committed to notifying affected members within the timeframe required by applicable law.
Fi88 collects your personal information through several channels throughout your use of our platform. We only collect data that is strictly necessary to provide you with a quality and secure service. The following are the categories of information we may collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity | Name, IC, date of birth | Mandatory – KYC & registration |
| Contact | Email, phone number | Mandatory – account communications |
| Financial | Bank accounts, e-wallets | Mandatory – payment processing |
| Technical | IP address, browser, device | Automatic – security |
| Usage | Gaming activity, sessions | Automatic – improvement |
Fi88 uses collected personal information solely for legitimate and transparent purposes. We will not use your data for any undisclosed purpose without first obtaining your consent.
Your data is used to process account registration, verify identity through KYC, handle deposit and withdrawal transactions, provide customer support, and ensure smooth access to all features within the fi88 platform.
Technical information and usage data are used to detect fraudulent activity, prevent unauthorized access, comply with legal requirements related to anti-money laundering (AML) and ensure platform integrity is maintained for all users.
Aggregated and anonymised data is used to analyse platform usage patterns, improve the user interface, develop new features and personalise your gaming experience on fi88.
Your contact information is used to send important account notices, service terms updates, promotional information and exclusive offers — all subject to the communication preferences you set in your account.
Fi88 stores your personal data on secure servers with multi-layered protection. We only retain your data for as long as necessary to fulfil the stated purposes or as required by applicable law.
All data is stored in data centres protected by strict physical and digital security, including perimeter access controls, 24-hour monitoring and regular backups.
Fi88 does not sell, rent or trade your personal information to any third party for marketing purposes. However, in certain situations, we may share your information with the following parties:
We work with payment service providers, licensed gaming platforms, cloud service providers and technology partners who help us operate the platform. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specifically defined purposes.
Fi88 will disclose required information to the relevant authorities when mandated by law, court order or direction from a legitimate regulatory body. This includes cooperation in investigations relating to fraud or illegal activities.
In cases where disclosure is necessary to protect the rights, property or safety of fi88, our members or the public, we reserve the right to share relevant information after carefully weighing those interests.
The fi88 platform uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:
These cookies are required for the platform's core functions, such as maintaining your login status, remembering language preferences and ensuring session security. Without them, the fi88 platform cannot operate properly.
We use analytics cookies to understand how users interact with the fi88 platform, identify the most popular pages and improve overall platform performance. Data collected is in aggregated form and does not personally identify individuals.
These cookies remember your preferences and settings — such as favourite game selections, display settings and communication preferences — to deliver a more personalised experience.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some fi88 platform features.
As a fi88 member, you have the following rights regarding your personal data. fi88 is committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you
Correct personal data that is inaccurate or incomplete
Request deletion of personal data under certain circumstances
Object to the processing of data for direct marketing purposes
Receive your data in a machine-readable format
Request restriction of data processing in certain situations
To exercise any of the above rights, you may contact the fi88 privacy team via live chat within the platform or by submitting a written request to us. We will process your request within the timeframe required by applicable law.
Fi88 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction.
Fi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service improvements. When material amendments are made, we will:
Continued use of the fi88 platform after the effective date of any amendment constitutes your acceptance of the updated privacy terms. It is your responsibility to review this page periodically.
If you have any questions, concerns or requests regarding fi88's Privacy Policy or the processing of your personal data, our privacy team is ready to assist. You can reach us via:
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal data rights requests, please submit a written request along with a copy of your identification document for verification purposes.
Now that you understand how fi88 protects your data, you can enjoy every game with full confidence. Register today and experience an online entertainment platform that puts your privacy and security first.